Why does Great West suck - let me recount some more ways.

In June, they decided to stop offerring a few choices for their 401k plan and change them to another fund. This is great, except for their inability to explain to me how they converted my old shares of the old fund into the new one. I looked at a report they sent me in the mail. It lists the amount of money for sell of the old fund, but does not list the shares or the sales price. ARG! I went into Quicken and looked up the number of shares I had of the old fund. According to what I'm seeing, there is something wrong because the number of shares I had, at the last known price, doesn't match the amount of money they list as them selling for. ARG! I went to their web site, but there is no report of account activity. They list account contributions, but that does not list other activity like this transfer. I am able to pull up account balances (the only report that actually lists the number of shares) by date. This means I could view the balance on June 2 and June 3, and try to deduce what they did. When I did that, the number of shares still don't match. Now I'm going to have to sit on the phone with them next week and try to figure out if they are screwing my or not. I hate Great West 401k.