Citibank's response:

"Customer Service Wrote:

We apologize for your experience with our Service Professional. Our goal is to provide superior service to each of our customers. Your feedback is appreciated and helps us improve the service we provide.

Thank you for taking time to send us your suggestions. Your comments are valuable and will help guide us as we continue to enhance our service. We have forwarded this information to the proper department for further consideration.

The Dividend Opt Out conversion offer were mailed on 04/30/07 to customers to advise them that their account will automatically be upgraded to new WorldCard products. The respond by date to opt out from this conversion was 06/22/07.

Thank you for using our website."

Seems canned. I wonder if others are having this problems. There was an opt out letter sent but it said if I opted out, my account would be closed. Seems like that's not much help.

It's also disappointing that they are going to punish some Service Professional when the problem lies with the higher ups who made the marketing decision to switch me to a new card. Too bad they will punish the person who answered my phone call.