Friday, August 22, 2003

After I shipped my router back yesterday, I got an email from Linksys. UGH!

Dear Linksys,

Too late. I already shipped the other unit back.

I'm sure you hear this all the time, but I have a large problem with you RMA policy. If the unit self implodes due to a manufacturer or quality control defect and the unit is under warranty, then you would expect the manufacturer to pay for the exchange. I find it troubling that I had to pay for a Linksys manufacturing or quality problem. I would urge you to change that policy and ship a return label with all RMA exchanges.

I have a Cannon printer. It broke after 8 months. They shipped me a new one and paid for the return shipping. Kudo's to Cannon.

I will have to start using the RMA return policy to influence my buying decisions. I also have a lot of friends and family that rely on my advice for buying decisions. Again, I would urge Linksys to change their policy or I will have to recommend buying from someone else.

As far as my issue --- We're too late. It cost me 8 bucks and I'll eat that rather than pursuing this further.

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